Helpdesk 101
Getting started with the helpdesk software
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
Digital signature using BIE PIV card.
Every employee with a PIV card has a digital signature attached to the card. All documents that can be signed digitally will be marked with a tag (see picture): Open the document you are trying to sign Click on the signature box select your ID and click continue Enter Pin number and save the d...
How do I check my BIE Email with my Smart Card?
To login to your new BIE email with your BIE PIV card you will need to navigate to https://portal.office.com You will see this dialog box: Type in first.last@indianaffairs.gov You will be taken to this page: Click on sign in with PIV card Select the certificate. Now click on Outlook. If you a...
How to log into BIE email
https://scribehow.com/shared/HowtologintoBIEemail_vm73FXY6SdSRsQ5acNCUHw?referrer=workspace
How to take a screen capture
Taking a screen shot is a very helpful tool when submitting a work request and can be done in a few simple steps. Select the Start (Windows) button, type snipping tool in the search box on the taskbar, and then select Snipping Tool from the list of results. In Snipping Tool, select Mode. In ear...
I am a non Bureau Employee, where can I take the FISSA Training?
The streaming version of the FISSA systems training for non Bureau employees can found here: https://www.doi.gov/doitalent/training-downloadPlease follow the directions on the website to create new account.Please click here for instructions on how to create an eDOIU account to take the training.
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
I need to digitally sign a document and do not have a PIV card
If you need to digitally sign a document and do not have a PIV card, you can just create one and save it to your computer. Here is how to do it: Mouse over the signature box and left click it (picture of signature box): Click the "Configure New Digital ID" box Select "Create a new Digital ID ...
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.